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This is a problem/limitation with how Mac Word handles global templates, not a problem with Verbatim.
The bottom line is there is very little you can do – if you want Verbatim to work on all your documents, consider using Boot Camp/Paralells. PC Word doesn’t have this problem.
There are some things you can try, but your mileage may vary. Mac Word’s support for global templates is very spotty, and it’s unlikely to work perfectly with files produced on other computers, especially files
originally produced on a PC. The usual workaround is to open a new Verbatim doc, then cut and paste the contents.
Other things you can try:
1) Make sure the Verbatim.scpt file is installed in this directory:
~/Library/Application Scripts/
2) Try deleting your Verbatim.plist file in ~/Library/Preferences, and
your Normal.dotm template in:
~/Library/Group Containers/UBF8T346G9.Office/User Content/Templates
Then, repeat the “Verbatimize Normal” steps in the Verbatim Settings.
If your hard drive isn’t named the standard “Macintosh HD” you can also
try changing it back to the default and see if that helps.